Whether it's account, payment, bonus, or gaming — find the topic below or contact our support team directly.
Profile updates, security settings & KYC verification
12 GuidesEverything you need to know about deposits, withdrawals & transactions
18 GuidesBonus claims, wagering requirements & expiry terms
10 GuidesGame rules, technical issues & limits
15 GuidesBetting rules, understanding odds & abandoned match policy
9 GuidesGuide to downloading, installing & using the app
7 GuidesTips for password, 2FA & account security
8 GuidesSetting limits, taking a break & getting help
5 GuidesPokerhand's support team is here for you 24/7, every day of the week.
For the fastest resolution, use live chat. Average response time is just 2 minutes.
For detailed issues, reach out via email. We typically respond within 6 hours.
Join our Telegram channel for live updates, exclusive offers, and fast support.
Most account-related tasks on Pokerhand can be handled directly from your dashboard. That said, a few things can be confusing if you're not sure what to expect, so here's a step-by-step breakdown of the most common ones.
After logging in, click the profile icon in the top right corner and select "Verify Account".
Upload clear photos of the front and back of your National ID (NID) or passport.
Take a selfie holding your ID — make sure the photo is clear and not blurry.
The Pokerhand team will complete your KYC verification within 24 hours. A confirmation will be sent via SMS and email.
Sometimes deposits may not reflect in your wallet right away. In most cases, this is due to a temporary server delay and resolves itself within 15–30 minutes.
If it's been over 30 minutes, take a screenshot of the transaction and contact us via live chat. Pokerhand's payment team typically resolves these manually within 15 minutes.
Many users have questions about how bonuses work on Pokerhand. The most common issue that comes through to support is being unable to withdraw due to not fully understanding the wagering requirements.
Wagering means you need to place bets totalling a set multiple of your bonus amount before you can withdraw it. For example, if you receive a ৳5,000 bonus with a 10x wagering requirement, you'll need to wager ৳50,000 in total. It's a specific condition, but Pokerhand's wagering requirements are considerably lower than most other platforms.
Enter your code in the "Promo Code" box on the deposit page. Make sure to apply the code before confirming your deposit.
Expired bonuses are cancelled automatically. You'll receive an SMS reminder 48 hours before expiry.
Standard members can make up to 5 withdrawals per day. VIP members have a higher limit.
No. Each individual is only permitted one account on Pokerhand.
The most effective way to secure your Pokerhand account is to enable two-factor authentication (2FA). With 2FA active, nobody can access your account even if they know your password.
Also, if anyone ever contacts you by phone or message claiming to be support and asks for your password or OTP, do not share it — Pokerhand support will never ask for that information. If you notice any suspicious activity, change your password immediately and let us know.
Many new users who join Pokerhand find themselves unsure of where to start — how to make a withdrawal, what the bonus terms mean, or how to navigate the platform. This Help Center was built with those users in mind, especially those using an online gaming platform for the first time.
Every topic here is explained in plain, straightforward English. Technical jargon has been kept to a minimum, since not everyone is comfortable with complex terminology. Pokerhand believes a great platform should support its users in a way they can easily understand — which is why this Help Center is fully available in Bengali.
If you can't find what you're looking for here, just drop us a message on live chat. Our support agents can assist you in Bengali, and most issues get resolved within the conversation.
Pokerhand offers a dedicated account manager for all VIP members. From Gold through Diamond, every VIP member is assigned a personal manager who reaches out directly via WhatsApp or Telegram. Any issues related to payments, bonuses, or account management are resolved much faster for VIP members than for standard members.
At its core, Pokerhand's goal is to build a platform where no user ever feels stuck or alone when they run into a problem. The Help Center is updated regularly, with new guides added based on the questions users ask most.
What is the maximum deposit limit via bKash?
Payment GuideCan I withdraw without completing KYC verification?
Account GuideCan the welcome bonus be claimed more than once?
Bonus GuideCan I still have login issues even with 2FA enabled?
Security GuideStill not resolved? Message us on live chat for quick support. Average wait time is just 2 minutes.