Gaming is for fun – not to escape stress or frustration. Pokerhand wants every user to play mindfully, within their limits, and with peace of mind. This page has all the information and tools you need.
View Protection Tools Check in with yourselfPokerhand knows that gaming is a form of entertainment. But like any entertainment, it's important to set boundaries. For some people, online gaming can gradually become a habit — especially during periods of stress.
We never want gaming to hurt your family, work, or savings. That's why Pokerhand has treated responsible gaming as a core part of its business from day one — not an add-on.
On this page you'll find: ways to understand your own gaming habits, Pokerhand's safety tools, and how to get help if you need it.
If losing doesn't affect your mood, that's a sign of a healthy gaming habit
Never use household money for betting
Decide how long you'll play each day before you start
Asking for help isn't weakness — it takes courage
Addiction to online gaming or betting often creeps up gradually – not all at once. You might start playing occasionally, then a little more, then even more to chase your losses. Recognizing this cycle is already a big step toward addressing it.
Pokerhand believes that truly responsible gaming goes beyond rules written on paper. It means building tools directly into the platform so you can protect yourself.
Gaming becomes a problem when you keep playing not to win, but to chase back the money you've lost — this is called "chasing losses." If you find yourself in this mindset, the best thing to do is step away for a while and talk to someone.
Pokerhand's responsible gaming section is directly linked to your account. From Settings, you can set a daily deposit limit, session timer, cooling-off period, or full self-exclusion yourself. All changes take effect immediately.
If you feel that gaming is affecting your daily life, relationships, or finances – get help now. There's no reason to wait. Pokerhand's support team speaks Bangla and is here to understand your situation.
Keep in mind: Activating responsible gaming tools has no effect on your bonuses or promotions. It's entirely your choice, and Pokerhand will always respect that.
Placing bigger bets to win back what you've lost.
You are hiding your gaming from family or friends.
Household or emergency funds are being spent on gaming.
You feel restless or irritable when you're not playing.
Skipping sleep, meals, or work to keep gaming.
You've tried to stop gaming but haven't been able to.
You are placing bets with borrowed or loaned money.
If you notice more than 3 of the signs above, contact Pokerhand support now or activate self-exclusion.
Log in to your account and activate all these tools directly from Settings. No extra forms, no waiting.
Set your own maximum limit for how much you deposit daily, weekly, or monthly.
Decide in advance how long you'll play each session. When your time is up, Pokerhand will send you a reminder.
Activate cooling-off if you need a break of a few days. Your account will be locked during this period.
Take a complete break from Pokerhand for anywhere between 6 months and 5 years. Your account will be closed during this time.
View a full record of your time spent, bets placed, wins, and losses.
If something feels off, reach out to Pokerhand's Bengali support team at any time.
Answer a few simple questions. This isn't a test – it's just a way to help you understand yourself better.
It looks like you're gaming responsibly. Still, stay mindful and check in with yourself regularly. Keep using the limit-setting tools available to you.
Some of your answers suggest gaming may be having more of an impact than it should. Turn on deposit limits and session timers. Consider taking a cooling-off period if needed.
Your answers are concerning. It may be time to take a break. Please reach out to Pokerhand support or consider activating self-exclusion.
Decide in advance how much you'll spend on gaming each month and stick to that limit. It's an expense — not an investment.
Avoid gaming when you're feeling down, angry, or stressed. It's hard to make good decisions when you're in that headspace.
If you're on a good winning streak, call it a day. Continuing to play after a big win often leads to losses.
Take at least a 10-minute break every hour. Get up, stretch, walk around, and drink some water.
Never bet with borrowed money or loans. Only play with your own discretionary funds.
Sports, reading, time with family — keep sources of joy in your life beyond gaming.
To Pokerhand, a healthy and satisfied user is worth more than a long-term member who isn't.
If Pokerhand's system detects unusual gaming patterns, it will automatically flag the account for review.
Talking about responsible gaming can be difficult. Being able to do it in your own language makes it easier — and we're here to make sure of that.
Once a limit is activated, Pokerhand will never encourage that player to keep playing or send them extra bonuses.
Your gaming history and win/loss records are always visible to you. Nothing is hidden.
Pokerhand reviews its Responsible Gaming policy every year and adds new protection measures.
Pokerhand's Responsible Gaming tools are easy to use. As long as you're logged in, you can set everything up in minutes.
Log in at pokerhand.ws or on the app and click your profile icon.
Go to "Settings" or "Account" from the menu.
Click on the "Responsible Gaming" tab.
Set up whichever tool you need — limits, a timer, or self-exclusion.
Save changes — they take effect immediately.
You don't have to face this alone. Pokerhand and various organizations are ready to help.
Register with Pokerhand and start using responsible gaming tools from the very beginning. Your wellbeing is our greatest reward.
18+ Adults Only · Play Responsibly