Last updated: June 2026

Pokerhand Privacy Policy โ€“ Your data is safe with us

When you use Pokerhand, certain information is shared with us. This page clearly explains what data we collect, how it is stored, who it is shared with, and what rights you have.

Security Layers
SSL Encryption256-bit
Data PrivacyMaximum
Payment SecurityBank-grade
Third-party sharingMinimum

Privacy questions? at the Help Center Contact us.

01What information do we collect?

Pokerhand collects two types of information โ€” what you provide directly, and what is gathered automatically as you use the platform.

Data Type Example When It's Collected
Identity Full name, date of birth, NID number During registration and KYC verification
Contact Mobile number, email When opening an account
Financial BKash/Nagad number, transaction history On deposits and withdrawals
Usage-related Game history, bet amounts While using the platform
Technical IP address, device type, browser Automatically at login

Pokerhand only collects what is necessary. No unnecessary personal information is requested.

02What is your data used for?

Pokerhand uses your information solely for the purposes listed below โ€” nothing more.

  • Account Management: To create, maintain, and secure your account.
  • Payment processing: To process deposits and withdrawals accurately.
  • Identity Verification: To prevent fraud and comply with KYC regulations.
  • Support services: To address your complaints and questions.
  • Platform Improvement: To analyze and enhance the overall gaming experience.
  • Promotions: To send you relevant offers โ€” but only with your consent.
  • Legal Compliance: To comply with applicable laws and regulatory requirements.

Pokerhand never sells your data to advertising companies or shares it with marketing databases.

03Who may your information be shared with?

Pokerhand does not share your data with third parties โ€” with limited exceptions that are strictly necessary to operate our services.

  • Payment Processors: To process transactions through bKash, Nagad, and Rocket only.
  • Game Provider: Companies such as Evolution and Pragmatic Play receive only the minimum data necessary to operate their games.
  • Fraud Prevention Services: Security partners to detect and flag suspicious activity.
  • Legal authorities: To government authorities when required by court order or legal obligation.

We never: We do not sell or transfer your data to advertising companies, data brokers, or unrelated third parties.

04How is your data kept secure?

Pokerhand uses multiple technical and administrative measures to protect your data. These are not just written policies โ€” every measure is actively enforced.

  • SSL/TLS Encryption: Every connection to the site and app is secured with 256-bit SSL encryption. You will see the ๐Ÿ”’ icon in your browser.
  • Database Encryption: All stored sensitive data is kept in encrypted form.
  • Two-step verification: OTP verification can optionally be enabled for account login.
  • Access Controls: Pokerhand employees can only access data that is relevant to their specific role.
  • Regular Security Audits: Third-party organizations conduct regular system audits to identify vulnerabilities.
  • Breach response plan: In the event of a data breach, affected users will be notified within 72 hours.

Your payment details (bKash/Nagad number) are never stored directly on Pokerhand's servers. Only an encrypted reference is kept, using tokenization.

05Cookies & Tracking Technologies

Pokerhand uses cookies on its website and app. Cookies are small text files stored in your browser that help the platform recognize you.

Essential Cookies Analytical cookies Functional Cookies No advertising cookies
  • Essential Cookies: Remembers your login state, session security, and language preference. This cannot be disabled.
  • Analytics Cookies: Used to understand how often pages are visited. All data is fully anonymous.
  • Functional Cookies: Remembers your game preferences, language, and display settings.

You can disable non-essential cookies through your browser settings. Note that some features may not function properly if you do.

06What rights do you have over your data?

Pokerhand believes you should be in control of your own data. You have the rights listed below โ€” contact support to exercise any of them.

Right to Access

You can request to know what personal information we hold about you.

Right to Rectification

You may request corrections to any inaccurate information.

Right to deletion

You can request deletion of your data after closing your account.

Portability

You can request a copy of your data.

Restrict processing

You can request that your data be restricted from use for specific purposes.

Marketing Opt-Out

You can opt out of promotional communications at any time.

Pokerhand typically responds to rights-related requests within 30 days of receipt.

07How long is data retained?

Pokerhand does not retain data beyond what is necessary. Your information is stored while your account remains active. Upon account closure:

  • Personal and contact information is deleted 3 years after account closure.
  • Financial transaction records are retained for 5โ€“7 years as required by law.
  • Gaming history is generally deleted after 2 years.
  • Security logs are retained for 1 year.

Where legal obligations apply, certain data may need to be retained for longer, and you will be informed if that is the case.

08Children's Privacy

Pokerhand is strictly for users aged 18 and above. We do not knowingly collect data from minors.

If a parent or guardian discovers that their child has used Pokerhand or submitted personal information, please contact our support team immediately. We will promptly delete the data and close the account.

Creating an account with a false age can lead to financial loss. Parents and guardians are strongly advised to keep their account credentials secure.

09Privacy Policy Updates

Pokerhand may update this Privacy Policy at any time. For significant changes, you will be notified by email or in-app notification at least 7 days in advance.

The date of each version is shown at the top of the page under "Last updated." Continued use of the platform after any changes constitutes acceptance of the updated policy.

10Privacy contact

If you have any questions or concerns about our Privacy Policy, feel free to contact us directly.

  • Email: privacy@pokerhand.ws
  • Live chat: Available 24/7 โ€” via the chat button on the site or app.
  • Help Center: on the help-center page Go to the "Privacy" section to learn more.

Privacy-related complaints are typically responded to within 3 business days.

Pokerhand's 6 core principles of data protection

Data Is Never Sold

Pokerhand will never sell your personal data to third parties under any circumstances. That is our most fundamental commitment.

Bank-Grade Encryption

All your data is protected with 256-bit SSL encryption โ€” the same technology used in online banking.

Minimal Data Collection

Only the information necessary to provide the service is collected โ€” nothing extra.

Restricted Access

Pokerhand staff can only access data relevant to their own role. No one has full access to the entire database.

Regular Security Checks

Third-party security experts regularly audit Pokerhand's systems and conduct vulnerability assessments.

Rapid Incident Response

In the event of a security incident, affected users will be notified directly within 72 hours.

Privacy Inquiries

It's completely natural to have doubts, especially when real money is involved online. There are a few simple ways to verify Pokerhand's security. First, check for the ๐Ÿ”’ padlock icon and "https://" before pokerhand.ws in your browser's address bar โ€” this confirms an SSL certificate is in place. Second, cross-check your deposit and withdrawal amounts against your bKash or Nagad statement โ€” you will never be charged more than expected. Third, Pokerhand will never ask for your password or OTP via live chat or email โ€” if anyone does, it's phishing. To stay confident, keep two-step verification enabled and review your login history regularly.

Yes, Pokerhand supports accumulator or parlay betting โ€” often referred to as "combining multiple matches into one bet." Here's how it works: say you pick Bangladesh vs India, India vs Pakistan, and one more match โ€” you add all three outcomes to a single bet. If all three are correct, the odds multiply and your potential winnings increase significantly. On the Sports Betting page, hit the "+" button next to each match's odds to add them to your betslip, then place a single bet with your total stake. Keep in mind though โ€” if even one outcome is wrong, the entire accumulator loses. You can typically add up to 20 events per accumulator.

Your data is secure โ€” get started today

Your data and funds are completely secure at Pokerhand. Register today and enjoy 5,000+ games.

18+ ยท For adults only ยท Play responsibly

เฆฌเฆพเฆ‚เฆฒเฆพ